Privacy Policy

We collect information that you provide directly to us, including:

• Personal Information: Name, phone number, email address when you make a booking or inquiry
• Booking Details: Pickup/drop locations, travel dates, vehicle preferences
• Payment Information: Transaction details (we do not store credit card numbers)
• Communication Data: Messages and feedback you send us via WhatsApp, phone, or email

We may also automatically collect:

• Device information and browser type
• IP address and approximate location
• Pages visited and time spent on our website
• Referral sources

We use the information we collect to:

• Process and confirm your bookings
• Communicate with you about your trips and services
• Send booking confirmations and trip reminders
• Provide customer support and respond to inquiries
• Improve our services and website functionality
• Send promotional offers (only with your consent)
• Comply with legal obligations

We may share your information with:

• Drivers and Partners: To fulfill your booking (name, phone, pickup/drop locations)
• Payment Processors: To process secure payments
• Service Providers: Who assist in operating our business
• Legal Authorities: When required by law or to protect our rights

We do NOT sell your personal information to third parties.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure server infrastructure
• Limited access to personal data by employees
• Regular security assessments

You have the right to:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications
• Portability: Request your data in a portable format

To exercise these rights, contact us at info@trivenicabs.in

Our website uses cookies and similar technologies to enhance your experience. These include:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

Our website may contain links to third-party websites and services. We use the following third-party services:

• Google Analytics (website analytics)
• WhatsApp Business (customer communication)
• Payment gateways (secure transactions)

These services have their own privacy policies. We encourage you to review them.

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically.