Privacy Policy
Effective Date: January 2026 | Last Updated: January 2026
This Privacy Policy describes how Triveni Cabs ("Company," "we," "us," or "our") collects, uses, and protects information when you use our website trivenicabs.in and our taxi, car rental, and tour services operating across India. By using our services, you agree to the collection and use of information in accordance with this policy.
Disclosure: Our website is a static informational platform. We do not operate user accounts, login systems, or automated data collection mechanisms. Personal information is collected only when you voluntarily contact us for service inquiries.
1. Information We Collect
We collect information that you voluntarily provide when contacting us for booking inquiries or service-related communications. The categories of information we may collect include:
a) Personal Identification Information
- Full name as provided during booking
- Contact telephone number
- Email address (if provided)
b) Booking and Travel Information
- Pickup and drop-off locations
- Travel dates and times
- Vehicle type preferences
- Number of passengers
- Special requirements or requests
c) Communication Records
- WhatsApp messages and conversations
- Phone call records (as maintained by telecom providers)
- Email correspondence
2. Methods of Information Collection
We collect personal information exclusively through direct communication channels initiated by you:
Telephone
+91 76685 70551
+91 76685 70551
cabstriveni@gmail.com
Our website does not feature contact forms, user registration portals, or any automated data submission mechanisms.
3. Purpose of Information Use
The information you provide is used exclusively for the following legitimate business purposes:
- Processing and confirming your vehicle booking requests
- Communicating essential trip details including driver information, vehicle registration, and pickup schedules
- Providing customer support before, during, and after your journey
- Sending booking confirmations and trip updates via WhatsApp or SMS
- Addressing queries, complaints, or feedback
- Maintaining booking records for operational and accounting purposes
We do not use your information for unsolicited marketing communications, promotional campaigns, or any purpose unrelated to the services you have requested.
4. Information Sharing and Disclosure
We share your personal information only to the extent necessary for fulfilling your booking:
a) Service Fulfillment
- Assigned Drivers: Your name, contact number, and pickup/drop locations are shared with the driver assigned to your trip
- Partner Operators: For certain routes or vehicle categories, booking details may be shared with our trusted partner cab operators
b) Legal Requirements
We may disclose information if required by law, court order, or governmental authority, or to protect our legal rights and safety of our customers and employees.
We do not sell, rent, trade, or otherwise transfer your personal information to third parties for marketing, advertising, or any commercial purposes unrelated to our services.
5. Data Storage and Security
As a traditional cab service business, we implement the following data handling practices:
- Booking records are maintained in our internal operational systems
- WhatsApp communications are stored on WhatsApp servers in accordance with their privacy policy
- Telephone records are maintained by respective telecom service providers
- We do not store credit card, debit card, or banking information (payments are typically processed via cash, UPI, or bank transfer)
Website Security: Our website employs HTTPS protocol with SSL/TLS encryption to ensure secure data transmission during browsing.
6. Your Rights
You have the following rights regarding your personal information:
Right to Access
Request information about data we hold concerning you
Right to Rectification
Request correction of inaccurate or incomplete information
Right to Erasure
Request deletion of your personal data from our records
Right to Object
Opt out of receiving any communications from us
To exercise any of these rights, please contact us using the details provided in Section 9 below.
7. Third-Party Links and Services
Our website may contain links or references to third-party platforms:
- WhatsApp: Click-to-chat functionality redirects to WhatsApp, governed by Meta's privacy policy
- Google Maps: Location references may open in Google Maps, governed by Google's privacy policy
- Telephone Dialer: Click-to-call links activate your device's native dialer application
We are not responsible for the privacy practices of third-party services. We encourage you to review their respective privacy policies before use.
8. Policy Updates
We reserve the right to modify this Privacy Policy at any time. Changes will be reflected on this page with an updated "Last Updated" date. As we do not collect email addresses through our website, we cannot provide direct notification of policy changes. We recommend reviewing this policy periodically.
Continued use of our services after any modifications constitutes acceptance of the updated policy.
9. Contact Information
For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through the following channels: